This feature will add a field during the ticket entry process. This field will prompt the user for more detailed location information about the specific asset/equipment having the reported issue.

The ID Method feature is automatically turned on by default. To access this feature browse to Configuration -> General Options.

ID Method Config Option

Once the ID Method is activated the User will have the option of adding additional information in locating the asset or equipment that needs repair. (i.e Third computer on the left, The scanner with a yellow note, etc.)

Ticket Creation - User Side

When the technician reviews the ticket detail of the request they will be able to easier locate the equipment that needs service.

Ticket Detail - Technician Side