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| Director of Technology |
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Directors of Technology must manage large networks with limited resources. bigWebDesk helps technology
directors monitor the performance of the faculty and IT staff, as well
as keeping a log of all machines throughout the district. Every school district is unique in
function, and bigWebDesk has been designed with this in mind. System administrators can easily control
the options and functionality.
- Provide justification for budgets and expenditures
- Evaluate performance and workload of internal and contracted service staff
- Reduce response time on service requests
- Prioritize requests by placing emphasis on critical issues
- Give accountability to directors, service staff, and end users
- View service requests by user, location, technician, and time period
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| District Level Service Staff |
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District level service resources are often spread very thin. bigWebDesk benefits district level
service staff in many ways. Our clients have found
that end users are more patient when they are kept informed and can see that their service
requests have not been lost. bigWebDesk helps build better communication and relationships
between the district and the individual schools.
- More time to work on high priority issues
- Making sure low priority issues are not lost
- More accurate problem information before making site visit
- Keep users informed of current support load
- Stop users from submitting multiple requests for single problem
- Improve relationships between district and individual sites
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| Local Service Staff |
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Local service staff including site cordinators, on-site techs, and media specialists often wear many
hats. Quick response from the district level can be essential to your school running smoothly. bigWebDesk
ensures that your service request will not be lost.
- Provide statistics to justify additional resources
- Knowledgebase helps all sites learn common problems
- Reduce paperwork
- Prioritize and gain control of your schedule
- = More time at home
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| Teachers |
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Teacher's lessons are often interupted by technology issues. Timely service is essential for teachers
to use technology in their day to day lesson plans. bigWebDesk will make sure no service requests are lost.
bigWebDesk tracks the amount of time taken for a repair to be completed. The knowledgebase helps teachers research
problems common in their district.
- Hold service providers accountable
- Stay informed throughout the repair process
- Service request are never lost
- Receive more consistent level of service
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