| Latest Demos |
| | Notification Rule Upgrades - 11/27/2007 - 6531KB - Help video detailing how Notification Rules work and how to set your defaults. |
| | Customer Personal Preferences - 3/6/2007 - 2228KB - This camlet walks through a customer's ability to update password, email address, and other personal information. |
| | Creating Mass Email Groups - 2/19/2007 - 3489KB - This demonstration will walk through the process of creating Mass Email Groups for Administrators. |
| | Export Asset Data - 2/6/2007 - 4648KB - This viewlet will demonstrate how to export Asset Data out of bigWebDesk. Software that supports XML is required. |
| | Export ticket data to XML - 2/6/2007 - 4684KB - This viewlet walks through the process of exporting ticket data into XML format. Software that supports XML data is required. |
| Location Upgrade - Administrators |
| | Add New Buildings and Rooms - 10/31/2006 - 2710KB - This viewlet will illustrate how an Administrator can add new Buildings in Rooms in the Location section. |
| | Merge_Multiple_Locations - 11/13/2006 - 2675KB - This document will illustrate how an Administrator can merge multiple Locations together to get a "cleaner" Location list. |
| Location Upgrade - All Users |
| | Update_Location_Profile_All_Users - 11/13/2006 - 4887KB - This document illustrates the two methods available to update your own Location Profile in bigWebDesk. |
| Location Upgrade - Technicians and above |
| | Add_Location_to_Ticket_and_Profile - 11/13/2006 - 3940KB - This movie will illustrate how to add a new Location to a ticket (on a one time basis) and/or to a User's Profile (for future use) during the Ticket Creation process. |
| | Locations in the Ticket Count Report - 10/31/2006 - 4571KB - This viewlet will illustrate how the new Location structure can be effectively used within the Ticket Count Report. |
| Sys Admin Configurations |
| | Activating Email Parsing feature - 12/12/2003 - 1078KB - This demonstration will walk a System Administrator through the setup and functionality of the Email Parser. |
| | Adding Locations - 1/27/2004 - 1076KB - This demonstration will detail how Sys. Admins can create new Locations and set up routing pools for routing. |
| | CHCCS Reports - 7/12/2006 - 199KB - Vladimir - open this one. |
| | Creating Mass Email Groups - 2/19/2007 - 3489KB - This demonstration will walk through the process of creating Mass Email Groups for Administrators. |
| | Export Asset Data - 2/6/2007 - 4648KB - This viewlet will demonstrate how to export Asset Data out of bigWebDesk. Software that supports XML is required. |
| | Export ticket data to XML - 2/6/2007 - 4684KB - This viewlet walks through the process of exporting ticket data into XML format. Software that supports XML data is required. |
| | Set up and Configuration of Account Manager - 3/31/2004 - 2205KB - This demonstration will explain how to set up and configure accounts within bigWebDesk. Account Manager allows for tickets and files to be group by location, reps, and support groups. |
| | Setting up Classes and Class routings - 3/26/2004 - 1967KB - This demonstration will assist Sys. Admins in creating Classes (types of issues) and properly configure the system to have each Class routed to the correct support personnel. |
| | Setting up Global Filters - 8/1/2005 - 939KB - This viewlet will assist an administrator in setting up Global Filters for technicians. |
| | Support Groups - 2/23/2005 - 927KB - This tutorial will describe how support groups are set up and how technicians are able to be assigned to the the groups. These groups will assist technician's in viewing and sorting their work lists. |
| | System Administrators adding locations - 10/29/2003 - 1024KB - This demonstration will detail how System Administrators can login and create locations. |
| | System Administrators adding new logins - 10/27/2003 - 816KB - This demonstration details how a System Administrator can create new login accounts. |
| | System Administrators exporting tickets using XML - 2/5/2004 - 1302KB - This demo will demonstrate how System Administrators can export ticket data into on-site database and create spreadsheets for additional reporting. |
| | Ticket Resolutions and Confirmations - System Administrators - 1/13/2005 - 1424KB - This viewlet will describe how to setup and configure ticket confirmations |
| Tech Ticket Handling |
| | How a Tech/Service Rep responds to and closes a ticket - 10/30/2003 - 709KB - This viewlet describes how a service rep can respond to a user then close out the work order. |
| | My Follow Ups -- How technicians can better utilize the follow up feature - 3/30/2004 - 1234KB - This viewlet will show technicians how to create Follow Up Dates for their tickets as well as how to navigate through the My Follow Up page in bigWebDesk. |
| | Notification Rule Upgrades - 11/27/2007 - 6531KB - Help video detailing how Notification Rules work and how to set your defaults. |
| | Resolution and Confirmations - Technicians - 1/21/2005 - 1018KB - This feature will demonstrate how technicians are able to resolve and track the confirmations on all of their closed tickets. |
| | Scheduled Maintenance - set up new recurring ticket - 8/9/2006 - 5958KB - This viewlet will walk you through the process of adding a new recurring scheduled maintenance ticket. |
| | Submission Category - 3/28/2005 - 901KB - This feature will enable technicians to assign a value on how they received each request they are creating a support ticket. bigWebDesk provides for auto-assigned values for tickets that are automatically created by the system. |
| | Ticket creation by Technicians - 4/15/2004 - 819KB - This demonstration will detail how a technician is able to submit tickets on behalf of other users. |
| | Using Advanced Search - 4/11/2005 - 531KB - This viewlet will walk technicians through searching for particular tickets using the Advanced Search feature. |
| User Tickets Handling |
| | Confirming Resolved Tickets - 1/21/2005 - 373KB - This tutorial will demonstrate how Users will confirm that their tickets have been resolved successfully. |
| | Customer Personal Preferences - 3/6/2007 - 2228KB - This camlet walks through a customer's ability to update password, email address, and other personal information. |
| | User Ticket Creation - 1/27/2004 - 1361KB - Users' basic understanding on how they will be able to login, change their profile information, and create new tickets. |
